Exchange Policy

At Dittam, every piece is carefully crafted and quality checked before dispatch. As a policy, we do not accept returns. However, we do offer exchanges in specific situations to ensure a smooth shopping experience.

1. No Return Policy

All purchases made on our website are non-returnable. We do not offer refunds for reasons such as change of mind, dislike of the product, incorrect size selection, or color preference.

2. Exchange Eligibility

An exchange will only be accepted under the following circumstances:

  • You received the wrong product.
  • You received a product with a defect.
  • The product was damaged during transit.
  • The package was visibly tampered with at the time of delivery.

To be eligible for an exchange:

  • The request must be raised within 48 hours of delivery.
  • The product must be unused, unwashed, unworn, and free from stains, perfume, or alterations.
  • All original tags, packaging, invoices, and accessories must be intact.
  • An unboxing video and clear photographs of the product and packaging may be required for verification.

3. Size Exchange

We offer a one-time size exchange, subject to stock availability.

The following conditions apply:

  • Size exchange requests must be made within 48 hours of delivery.
  • The product must be in its original, unused condition with all tags attached.
  • If the requested size is unavailable, you can exchange with other style

Shipping charges for size exchanges, if applicable, will be borne by the customer unless the exchange is due to our error.

4. Non-Exchangeable Items

Exchange requests will not be accepted if:

  • The request is made after 48 hours of delivery.
  • The product has been worn, washed, altered, or damaged after delivery.
  • Original tags or packaging are missing.
  • The product is purchased during a clearance sale, special promotion, or marked as non-exchangeable.
  • The exchange is requested due to minor variations in color, texture, or print placement, which may occur because of photography, lighting, or handcrafted processes.

5. Contact Us

For any exchange-related assistance, please contact our customer support team with:

  • Order ID
  • Registered email address
  • Contact number
  • Description of the issue
  • Supporting photographs and videos

Our team will be happy to assist you at the earliest

Customer Care: +91 81307 41999
Support Hours: Monday – Saturday | 11 AM – 6 PM